Refund & Cancellation Policy
At USA Business Cards, our products are customized and produced according to the options, specifications, and artwork provided or approved by each customer. Because personalized printed products are made specifically for an individual order, cancellations, refunds, reprints, replacements, and returns are handled according to the status of the order and the nature of the issue.
Please review this policy carefully before placing or approving an order.
Order Cancellations
If you need to cancel an order, contact USA Business Cards as soon as possible at contact@usabusinesscards.com.
Cancellation requests are reviewed based on the current status of the order. An order may be eligible for cancellation if production has not yet started.
Once an order has entered production, cancellation may no longer be possible because materials and production resources may already have been committed to your customized order.
Submitting a cancellation request does not automatically cancel an order. Your order should be considered active until USA Business Cards confirms the cancellation.
Custom Printed Products
Business cards and other personalized printed products are made specifically according to the customer’s selected specifications, design, and/or uploaded artwork.
Because these products are customized, we do not accept returns, exchanges, or refunds for change of mind or customer ordering errors. This includes situations where:
- You changed your mind after production began.
- You decided that you prefer another design.
- You ordered the wrong quantity, size, finish, or other option.
- Information supplied or approved by you contains an error.
- Customer-supplied artwork contains an issue that appears in the finished product.
Returns are accepted only for products that are confirmed to be damaged, defective, or materially different from what was ordered or approved. All reported issues must be reviewed and authorized by USA Business Cards before a return is made.
Digital Proofs and Customer Approval
When a digital proof is provided, you are responsible for reviewing it carefully before approval.
Please verify all applicable information, including:
- Names and titles
- Spelling and wording
- Phone numbers
- Email addresses
- Website addresses
- QR codes
- Addresses
- Layout and positioning
- Images and artwork
- Other customer-provided information
Approving a digital proof means that you have reviewed the proof and authorized production based on the information and design shown.
If the final printed product accurately reflects a proof that you approved, errors contained in that approved proof are generally considered customer-approved errors rather than production errors.
Changes to an Order
If you need to change your design, quantity, specifications, or other order information, contact us as soon as possible at contact@usabusinesscards.com.
We will determine whether the requested change can still be made based on the status of the order.
Changes may not be possible after a digital proof has been approved or production has started.
A request for a change does not mean that production has automatically been paused. Please wait for confirmation from USA Business Cards that the requested modification can be made.
Orders Already in Production
Once an order has entered production, it may no longer be possible to cancel or substantially modify it.
Customized products require production specifically for your order. For this reason, an order that has already entered production may not qualify for cancellation or a refund based solely on a change of mind or customer ordering error.
This does not affect our policy regarding products that are confirmed to be damaged, defective, or materially different from what was ordered or approved.
Customer-Supplied Artwork
Customers are responsible for ensuring that uploaded artwork and information are accurate and suitable for printing.
This includes checking, where applicable:
- Resolution and image quality
- Spelling
- Contact information
- QR codes
- Design elements
- Artwork dimensions
- Other customer-provided content
Customers are also responsible for ensuring that they have the necessary rights or permission to use any logos, images, trademarks, text, or other content submitted for printing.
Problems caused by customer-supplied artwork or information may not qualify as a production error when the finished product accurately reflects the artwork or proof supplied or approved by the customer.
Damaged, Defective, or Incorrect Orders
Returns are accepted for products that are confirmed to be damaged, defective, or materially different from what was ordered or approved.
If your order arrives damaged, defective, or materially different from what you ordered or approved, please contact us at contact@usabusinesscards.com as soon as possible after discovering the issue.
Please provide:
- Your name
- Your email address
- Your order number
- A clear description of the problem
- Photographs showing the issue, when applicable
We may request additional information or photographs so that we can properly review the problem.
Do not return a product without first receiving return authorization from USA Business Cards. After reviewing the reported issue, we will provide instructions if a physical return is required.
Depending on the nature of the confirmed issue, an appropriate resolution may include an authorized return and refund, reprint, replacement, partial refund, store credit, or another reasonable solution.
The appropriate resolution will be determined after the reported issue has been reviewed and confirmed.
Exchanges
We do not accept exchanges for custom printed products.
Because personalized products are manufactured specifically for each customer’s order, they cannot be exchanged for another design, quantity, size, finish, or other product simply because the customer changes their mind.
If your order is damaged, defective, or materially different from what was ordered or approved, please contact us so that the issue can be reviewed under our Damaged, Defective, or Incorrect Orders policy.
Shipping Damage
If your package arrives visibly damaged, please photograph the packaging and the affected printed products before discarding the packaging.
Contact contact@usabusinesscards.com with your order information and photographs so that we can review the issue.
Shipping-related claims may require additional information depending on the circumstances.
Color and Appearance
Colors displayed on computer monitors, phones, and other screens can differ from printed colors.
Minor differences in color, cutting, positioning, or finishing may occur as part of normal commercial printing processes.
A reasonable production variation does not automatically mean that a product is defective.
However, if you believe the finished product contains a significant production issue, contact us and we will review it.
Refund Requests
Refund requests are reviewed individually.
When evaluating a request, we may consider factors such as:
- Whether the product was customized
- Whether a digital proof was provided and approved
- Whether production had already started
- Whether the order had already shipped
- Whether the finished product matches the approved artwork or proof
- Whether the issue resulted from customer-supplied information or artwork
- Whether the product was damaged, defective, or incorrectly produced
For custom printed products, change of mind, customer ordering errors, and errors contained in customer-approved artwork or proofs generally do not qualify for a return or refund.
Products confirmed to be damaged, defective, or materially different from what was ordered or approved are eligible for review under our return policy. A return must be authorized by USA Business Cards before the product is sent back.
If a refund is approved, we will provide information regarding the applicable refund and its processing.
How to Report a Problem
To request a cancellation, request an authorized return for a defective product, or report a problem with an order, contact:
USA Business Cards
Email: contact@usabusinesscards.com
Please include your order number and as much information as possible about your request or the problem you experienced.
Providing photographs or other supporting information when applicable can help us review your request more efficiently.
Policy Updates
USA Business Cards may update this Refund & Cancellation Policy from time to time to reflect changes to our services, ordering processes, or business practices.
The version published on this website will apply according to its stated effective date.
Contact Us
If you have questions about cancellations, refunds, returns, reprints, replacements, or an existing order, please contact:
USA Business Cards
Email: contact@usabusinesscards.com